"Cultural Competence”is defined as a set of cultural behaviors and attitudes integrated into the practice methods of a system, agency, or its professionals that enables them to work effectively in cross cultural situations." Cultural competency is achieved by translating and integrating knowledge about individuals and groups of people into specific practices and competent, they establish positive helping relationships, engage the client, and improve the quality of services they provide."  Achieving Cultural Competence: A Guidebook for Providers of Services to Older Americans and Their Families January 2001

Cultural Competency: A competency based on the premise of respect for individuals and cultural differences, and an implementation of a trust-promoting method of inquiry.

Diversity Rx: Promoting language and cultural competence to improve the quality of health care for minority, immigrant, and ethnically diverse communities. Source www.diversityrx.org