This past September, the Tampa Bay Healthcare Collaborative administered the annual membership satisfaction survey for the third year in a row. As a member driven organization, it is vitally important to hear directly from our members. We emailed 120 surveys to the primary contact of each member organization or individual member. With 32 responses, we almost made our goal of a 30% response rate. Many thanks to those of you who took the time to complete the survey, we sincerely appreciate it. While we cannot say all our members feel the same way, we can say the results were really positive overall.
Members were asked to indicate how well the organization was accomplishing its goals. Astoundingly, 100% of responding members agreed that TBHC increased awareness and knowledge of the region’s healthcare leaders, resources and issues, 97% of responding members indicated that TBHC increased understanding of health equity and culturally competent and linguistically appropriate care and 97% indicated through TBHC, wellness is promoted in the Tampa Bay region.
Fostering Relationships and Facilitating Partnerships
TBHC works to foster relationships and facilitate partnerships among members and partners. Our Quarterly Meetings and events are designed to provide information, resources and networking opportunities. To make sure we are accomplishing these goals, we asked members how we were doing.
Almost 95% of the responding members indicated that TBHC provided tools and resources that could help to build effective relationships and/or partnerships. Take a look at the chart below to see what else responding members thought.
We’re elated that the survey results indicate we are meeting the needs of our members. The survey also highlighted a need to increase member participation and engagement. We are currently updating the TBHC website and exploring other ways to get members more involved.
Thank you for your continued support of TBHC and the feedback you provided.